Warranty Claims

If you have a fault that is covered by warranty from NZ Laptops, please call us on (09) 577 3338 or bring the item in to our store. You can also book an RMA (warranty) repair online, please click the RMA button above if you wish to book online.

Standard Warranty Terms and Conditions are below.

All items sold by NZ Laptops come with a return to base (RTB) warranty unless otherwise specified.

All non-faulty returned items will attract a 20% restocking fee. Please note we do not have to accept a item back because you have changed your mind. Freight charges are NOT refundable.

RTB warranty covers repair of products sold by NZ Laptops at our store in Pakuranga, Auckland. There are no on-site services provided.

Warranty codes: 

WTY = Warranty  and the number afterwards = the length of the warranty ie: WTY1M would be a 1 months RTB warranty, WTY7D would be a 7day warranty. Your invoice may show 2 or more warranty codes, these relate to individual items, if you are not clear which item it relates to please confirm these details with staff. 

All costs of returning products to base are the customers responsibility and will not be covered by NZ Laptops in any way at all unless under the rare occurrence that a item is received in DOA (dead on arrival) condition, in this case NZ Laptops will arrange for the item to be picked up and returned to us. NZ Laptops will NOT reimburse customers for postage costs under any circumstances whatsoever.

Warranty does not cover software issues or battery issues in any way at all.

Software issues are any problems relating to your operating system installation, any virus or spyware issues, driver issues or any problems relating to software you have installed yourself after purchase.

Battery issues are any problems relating to battery charge time, how long a battery lasts for under use or any other issues with batteries, other than manufacturers defects.

Batteries are second hand when sold unless the item is specifically sold as a brand new item, in which case warranty applies covering manufacturing defects only. NZ Laptops is in no way at all states any length of time a battery can be expected to last for under use. These times vary according to usage and load applied. Life of the battery is relevant to how it is treated. Batteries should be fully discharged once a month to ensure full life expectancy.

Brand new replacement LCD panels are covered by 12 months warranty, this specifically excludes any physical damage to the screen. There is no dead pixel warranty, screens installed by us are inspected for dead pixels prior to return to customers.

Second hand replacement LCD panels are sold as is, any defects or grades will be noted in advertising or at time of sale. Second hand LCD panels are sold by a grading system specific to NZ Laptops, and are in no way comparable to any other grading systems advertised by any other companies or persons.

Grading is as follows, for all items we sell, EXCEPT for brand new items.

Grade A: in as new condition, may or may not have original packaging, very light wear and tear if any.

Grade B: may have light blemishes on screen or bright spots, and/or dark patches. May have small or minor scratches on screen or casing, paint may be faded. Reasonable level of wear and tear.

Grade C: heavy scratches or blemishes, noticeable wear and tear, may or may not function fully, could have intermittent faults.

Grade D: Faulty, not working, suitable for repair or parts only.
What does “factory refurbished” mean?
In general, factory refurbished products are products that wouldn’t otherwise be sold as brand new, for a variety of reasons. They may have been factory seconds, used in sales displays at trade shows, overstocked goods or customer returns.  As a result, factory refurbished products may come with minor blemishes, tho this is not usually the case with NZ Laptops stock, we buy only the best quality and condition factory refurbished goods in order to pass on the best quality and savings to our customers.
All factory refurbished products have been cleaned, quality checked and tested. Factory refurbished products are certified at the factory as fully operational, and come with a 12 months parts and labor warranty.

No items sold by NZ Laptops are to be considered brand new items unless they are clearly stated as such, items are ex-lease or refurbished and all are tested and cleaned by our staff prior to sale.


Please note that warranty is provided as a courtesy by NZ Laptops and is in no way required by law, it does not affect your rights under the consumer guarantees act in any way.